Question 1

Will my personal information be revealed to third parties?

Accepted Answer

Your personal information will not be revealed to third parties unless required by law or regulatory authorities.

Question 2

Will my personal information be submitted to Ministry of Manpower (MOM)’s Training Record System (TRS)?

Accepted Answer

Yes, your training record may be submitted to MOM’s Training Record System (TRS) as part of compliance requirements.

Question 3

Do you conduct any courses during weekends or holidays?

Accepted Answer

Courses are generally conducted on weekdays, but selected sessions may be available during weekends or holidays depending on demand.

Question 4

Can PTC conduct courses at our site office?

Accepted Answer

Yes, on-site training can be arranged subject to meeting the required facilities and conditions.

Question 5

Are the courses conducted at PTC recognised by the authorities?

Accepted Answer

Yes, PTC’s courses are recognised by relevant authorities including MOM and SSG.

Question 6

How do I enroll in a course?

Accepted Answer

You can enroll by contacting PTC directly, submitting an online form, or through company sponsorship.

Question 7

When can I be sure of my enrollment?

Accepted Answer

Enrollment is confirmed after payment and official acknowledgment from PTC.

Question 8

How do I pay the course fees?

Accepted Answer

Payment can be made via bank transfer, cheque, or other methods specified by PTC.

Question 9

How do I get to know more about the courses?

Accepted Answer

Visit our website, contact our office, or email us for detailed course information.

Question 10

What if I fall sick or encounter emergency situation when attending the course?

Accepted Answer

Please inform PTC immediately; alternative arrangements may be made based on the situation.

Question 11

What shall I do if I fail the course assessment? (What if I am assessed as Not Yet Competent?)

Accepted Answer

You may retake the assessment as per PTC’s guidelines and re-assessment policy.

Question 12

What if I am not satisfied or agreeable with the assessment results?

Accepted Answer

An appeal process is available for candidates who wish to contest their results.

Question 13

Can I come with my own transport vehicle?

Accepted Answer

Yes, participants may drive to the centre; parking facilities are available nearby.

Question 14

How can I give feedback on your course / organisation?

Accepted Answer

Feedback can be submitted through evaluation forms, email, or directly to our admin office.

Question 15

Who is eligible to enrol for the Workplace Safety and Health (WSH) courses?

Accepted Answer

Eligibility depends on MOM/SSG requirements; typically participants must meet minimum age and literacy standards.

Question 16

What are PTC’s operating hours?

Accepted Answer

PTC operates from Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.

Question 17

After confirmation and payment of course fees, am I allowed to withdraw or replace or change course dates?

Accepted Answer

Yes, but terms and conditions apply. Please refer to PTC’s withdrawal and replacement policy.

Question 18

Will I be eligible for SSG grant?

Accepted Answer

Selected courses are eligible for SSG funding, subject to participant/company eligibility.

Question 19

Do I get a safety pass and /or certificate after passing the assessment/exam?

Accepted Answer

Yes, successful candidates will be issued a safety pass and/or certificate as applicable.

Question 20

I lost my certificate / safety pass. Can I get a replacement?

Accepted Answer

Yes, you can request a replacement certificate or pass by contacting PTC’s office and paying the replacement fee.

Question 21

Are these courses conducted in the native languages of my workers?

Accepted Answer

Some courses may be available in different languages. Please check with PTC for available options.

Question 22

Are there assessment / test for these courses?

Accepted Answer

Yes, most courses include written and/or practical assessments.

Question 23

Are there any requirements to be eligible for assessment / test?

Accepted Answer

Yes, participants must meet course prerequisites such as attendance and basic literacy.

Question 24

After payment and confirmation of course date with PTC, can I withdraw/cancel?

Accepted Answer

Withdrawal or cancellation is subject to PTC’s refund and cancellation policy.

Question 25

Are the quoted course fees inclusive of GST?

Accepted Answer

Yes, all quoted fees are inclusive of GST unless otherwise stated.

Question 26

Do you offer discounts when I have a regular group of participants to attend?

Accepted Answer

Group discounts may be available. Please contact PTC for customised arrangements.

Question 27

Can I send a representative of my company to collect the certificates?

Accepted Answer

Yes, a representative may collect certificates with proper authorisation.

Question 28

Are car parks/ canteens/amenities available at your centre?

Accepted Answer

Yes, car parks, canteens, and other amenities are available at or near the training centre.

Question 29

Booking & Refund Policy

Accepted Answer

Bookings are confirmed upon payment. Refunds are subject to PTC’s cancellation and refund policy.

Question 30

Where is PTC Located? Are you near to MRT station?

Accepted Answer

PTC is located at No. 1 Soon Lee Street, #03-49/50 Pioneer Centre, Singapore 627605. It is accessible via Pioneer MRT station.

Instructor Public Account

PIONEER TRAINING CENTRE PTE. LTD.

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